Refund policy

Returns & Refunds Policy

All Amlove Memories products are made to order and personalized specifically for you. Because of this, we do not accept returns, exchanges, or refunds for change of mind, ordering the wrong phone model, or errors in personalization information provided by the customer.

Please carefully review your selected phone model, uploaded photo, name, date, and other personalization details before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item due to a production error, please contact us within 14 days of delivery. Include your order number and clear photos showing the issue.

Once the issue has been reviewed and approved, we will arrange a replacement or refund when appropriate.

Cancellations

Because personalized products may enter production shortly after an order is placed, cancellations are not guaranteed. If you need to request a cancellation, contact us as soon as possible. Once an order has entered production, it cannot be canceled or changed.

Shipping Issues

If your package appears to be lost or arrives damaged, please contact us so we can review the situation and assist you.

This policy does not limit any rights you may have under applicable consumer protection laws.